Return and Refund
Not Completely Satisfied With Your Purchase?
We want you to feel confident about every purchase from us. If you are not satisfied with your order, you may request a return within 30 days of delivery, provided the product is returned in its original condition.
Return Eligibility
To qualify for a return:
- The product must be unused, uninstalled, and in the same condition in which it was received.
- All original packaging must be included and remain in good condition.
- Products that have been used, installed, altered, or damaged due to improper handling are not eligible for return.
- Proof of purchase, such as your order number or order confirmation email, is required.
- For defective, damaged, or incorrect products, we may ask you to provide clear photos or a short video so we can review the issue.
- Regularly priced products and promotional items are eligible for return. Clearance items or products specifically marked as Final Sale are not eligible for return unless they arrive defective or incorrect.
- For returns that are not caused by a product defect or fulfillment error, the customer is responsible for the return shipping cost.
- Return shipping must include a valid tracking number. Detailed return instructions and the correct return address will be provided after your request has been approved.
Please do not send a return to the address shown on the original package unless our customer service team specifically instructs you to do so. Unauthorized returns may not be accepted or processed.
Exchanges
If you would like to exchange a product, please submit your request within 7 days of delivery.
To qualify for an exchange:
- The product must be unused, uninstalled, and in the same condition in which it was received.
- The customer is responsible for shipping the original product back to us.
- Once the exchange is approved, we will cover the shipping cost of sending the replacement product to you.
- Please include the original packing slip and clearly note the size, style, and color you would like to receive.
- Exchanges are available for products of the same value.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund based on the circumstances.
Product Does Not Fit or Arrived Damaged?
Please inspect your order as soon as it arrives.
If the product is damaged, defective, incorrect, or does not match the confirmed fitment information, take clear photos before installation and contact us right away.
You may request a replacement or refund after we review the issue. We appreciate the opportunity to make things right and will be happy to provide a suitable replacement steering wheel cover at no additional cost when the issue is confirmed.
If the replacement product still cannot be used as intended, we will arrange a refund promptly.
Damage, fitment issues, or missing items should be reported before the product is installed. Installing or modifying the product may affect eligibility for a replacement or refund unless the problem could not reasonably have been identified beforehand.
How to Request a Return or Exchange?
We aim to make the return and exchange process as straightforward as possible.
Step 1: Contact Us
Email us at info@lophnix.com
Step 2: Request Review
Our customer service team will review and respond to your request within 2 business days.
Do not ship the product until your request has been approved and you have received the return instructions.
Step 3: Send the Product Back
Ship the product to the return address provided by our customer service team. We strongly recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
What Happens After We Receive Your Return?
Once your return is delivered, we will inspect it within 2 business days.If the product meets the return or exchange requirements, we will approve the applicable refund or exchange.
Refunds
Once a refund has been approved, it will be issued to your original payment method within 5 business days, including PayPal, credit card, or debit card payments.
After the refund is submitted, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
For confirmed defective, damaged, or incorrect products, we will provide a full refund, including applicable original shipping charges.
For returns unrelated to a product defect or fulfillment error, the refund will exclude all shipping and handling charges. The customer is also responsible for the return shipping cost.
Original shipping fees are non-refundable unless the return results from our error or a confirmed product-quality issue.
Order Cancellations and Changes
To keep order processing and shipping moving quickly, you may cancel your order or change product-related details within 24 hours of placing the order.
After the 24-hour cancellation window, your order may already have entered production, preparation, or shipping and may no longer be eligible for cancellation or modification.
If you no longer want an item after the 24-hour window, you will need to request a return after receiving it, subject to the return requirements stated above.Unless the product is defective, damaged, incorrect, or affected by a confirmed quality issue, the customer is responsible for all return shipping costs.